Terms of Service

These terms are a contract between you and WONDA ("WONDA", "we", "us"), operated by WONDA APP LTD (company number 17478579), 4 Littleham Court, Bideford, Devon, United Kingdom EX39 5EG. By creating an account or using the app, you agree to these terms. If you don't agree, please don't use WONDA.

WONDA is a booking platform that connects dog owners with private, securely fenced fields made available by independent field owners ("hosts"). We're the marketplace and the payment processor — we don't own, manage, or physically inspect the fields listed on WONDA, and we're not a party to the arrangement between you and the field itself beyond facilitating the booking and payment.

• You must be 18 or over and able to enter a binding contract to use WONDA.
• You're responsible for keeping your password secure and for everything that happens under your account.
• The email and any details you give us must be accurate — we use them to confirm bookings, send receipts, and process refunds.

When you book a field, you're securing a confirmed spot for the date, time, and duration you select, for the number of dogs you tell us you're bringing. A single booking covers at most 2 dogs — bringing more, make a second booking for the rest. Every field also lists a maximum number of dogs it can safely hold at once in total — set by the host, shown on the listing — and a slot stops being bookable once that limit would be reached, whether that's from your booking alone or combined with others sharing the same time. Payment is taken up front through Stripe at the time of booking. We never see or store your full card details — Stripe, a PCI-DSS certified payment processor, handles that entirely.

A booking is only confirmed once payment has actually succeeded — you'll see it appear under Bookings in the app once that's happened, usually within a few seconds.

You can cancel any booking yourself from the Bookings tab, up until 15 minutes before it starts. That cutoff exists to protect field owners from last-minute cancellations they have no time to plan around — once you're inside that window, cancellation is no longer available for that booking.

If a field turns out to be materially different from its listing (for example, unsafe or inaccessible fencing not disclosed at booking), contact us at the email below and we'll look into it — including a refund where it's warranted, even outside the normal cancel flow.

If you apply to list a field, you're confirming that:

• You have the right to make the field available for hire (as owner, tenant, or with the owner's permission)
• The information you submit — fencing, safety features, size, photos — is accurate and current
• You'll keep the field in the condition described, and update your listing if anything materially changes

Every listing is reviewed before it goes live. We can decline, remove, or ask for changes to a listing at our discretion, including after it's already live, if we have reason to believe it's inaccurate or unsafe.

Don't use WONDA to:

• Submit false information about yourself or a field
• Attempt to book or list without paying, or to circumvent WONDA's payment system
• Harass, threaten, or act abusively toward another user
• Interfere with the app's normal operation or attempt to access accounts or data that aren't yours

You're solely responsible for your dog's behaviour and welfare while using a booked field, and for satisfying yourself — using the listing's fencing, safety details, and photos — that a field is suitable before you book. WONDA doesn't supervise bookings and isn't present at any field during your visit.

To the extent permitted by law, WONDA isn't liable for injury, loss, or damage arising from your use of a field booked through the app, except where that's caused by our own negligence or breach of these terms. Nothing in these terms limits liability that can't legally be limited, including for death or personal injury caused by negligence, or fraud.

The WONDA app, its branding, and its design are our property or licensed to us. You're welcome to use the app for its intended purpose — booking or listing fields — but not to copy, reverse-engineer, or reuse our branding or content elsewhere.

You can delete your account at any time from Account → Delete account — this permanently removes your account and its bookings and favourites. We may suspend or close an account that breaches these terms, with notice where reasonably possible.

These terms are governed by the law of England and Wales. If a disagreement can't be resolved directly with us, UK residents can also use the EU's Online Dispute Resolution platform or contact Citizens Advice for guidance.

We may update these terms as WONDA changes. If we make a material change, we'll update the effective date above and, where appropriate, let you know in the app before it takes effect.

Questions about these terms, a booking, or a listing are welcome at hello@wonda.dog. For anything about your personal data specifically, see our Privacy Policy.